Trip Cancellation & Medical Insurance

Cancellation Policy: If you book more than 61 days in advance of a trip, Batstar will gladly refund your entire deposit or full payment if you contact us within 48 hours of booking. You can call us but cancellation must be in writing. You can email us at: admin [at] batstar [dot] com or fax us: (866) 558-2200.

A full refund 61 days in advance of the trip departure date less a $300CAN ($300USD) cancellation fee per spot booked; 1/2 refund 31-60 days; no refund 0-30 days. If you cancel your trip and are entitled to a refund, we will refund your paid amount less the cancellation fee. Your refund will be sent to you or issued on the credit card that you used to book your trip within 90 days of cancellation.

You must contact us by mail, fax or e-mail if you cancel a trip. Receipt of your cancellation must be confirmed by Batstar by mail, fax or e-mail.

If you book another Batstar trip in the 2017 season, Batstar will put your $300 cancellation fee towards this trip.

Please note that there are no exceptions to our cancellation policy.

Trip Cancellation Insurance:

Batstar strongly encourages guests to consider purchasing trip cancellation and medical insurance.

Note: you will be required to sign a release and fill out a medical form before departing on the trip. In the waiver you must initial that you understand and agree to our trip cancellation policy.

Batstar reserves the right to cancel any trip with 60 days notice if there are fewer than 4 bookings for it. Guests have the option to transfer to another trip or receive a full refund (no administration fee). Batstar is not responsible for expenses incurred in preparation for any cancelled trips, such as transportation or accommodation. This being stated, Batstar has never cancelled a trip due to small group size.